ℹ️ We’re not actively hiring… but almost! We always keep the door open for motivated talent. If you think you can make a difference, send us your resume — we love good surprises! 🙌

About WEDO

WEDO is a Swiss-based SaaS company transforming the way teams collaborate and manage meetings. Designed to streamline workflows, our platform simplifies task tracking, meeting documentation, and team alignment, ensuring organizations operate with efficiency, transparency, and accountability. By centralizing meeting discussions, decisions, and follow-ups, WEDO helps teams stay organized and focused, reducing time wasted on ineffective communication and missed action items.

Trusted by a wide range of organizations—including banks, municipalities, healthcare institutions, corporate teams, and company boards—WEDO enhances productivity by fostering structured collaboration and seamless information sharing. Our intuitive interface and powerful features enable teams to keep track of responsibilities, monitor progress, and ensure that nothing falls through the cracks.

WEDO serves as a comprehensive project management tool, allowing teams to create project workspaces, schedule meetings, assign tasks, and share files with project members. Features such as Kanban views, custom fields, and real-time communication facilitate efficient project tracking and collaboration.

As we expand our footprint across Switzerland and beyond, we are looking for a dedicated and empathetic Customer Success Executive to join our growing team. In this role, you'll be the trusted partner for our clients, guiding them from onboarding to mastery of the platform, ensuring they extract full value from WEDO and stick around for the long haul.

If you love technology, thrive on helping people succeed, and want to make an impact by building strong, lasting relationships with clients—read on!

For more information, visit our website: https://wedo.com

Key Responsibilities

• Lead client onboarding and training sessions to ensure a smooth implementation of WEDO
• Build and nurture relationships with key client stakeholders (C-levels, assistants, team leads, project managers, etc.)
• Understand client goals and workflows, and advise on best practices to help them get the most out of WEDO
• Proactively monitor usage and engagement, identifying opportunities to add value or prevent churn
• Serve as the voice of the customer internally, providing feedback to the product and sales teams
• Assist with support requests and resolve issues quickly by collaborating with our technical team
• Upsell additional features or licenses when appropriate, in coordination with the sales team
• Create helpful resources (how-to guides, webinars, FAQs) to support client success at scale
• Represent WEDO at industry events, client meetings, and community gatherings
• Contribute to developing and improving our customer success strategy and playbooks

Qualifications & Skills

• Native or fluent Swiss German, with strong English or French skills
• 2+ years in Customer Success, Account Management, Project Management, or a related role in B2B SaaS
• Excellent interpersonal and communication skills, both written and verbal
• Tech-savvy and confident navigating cloud-based platforms
• Strong organizational and time management skills – able to juggle multiple client relationships
• Empathy, patience, and a genuine desire to help people succeed
• Familiarity with CRM systems (Pipedrive), support tools, and collaboration platforms is a plus

Who We’re Looking For

• A people-person who thrives on client happiness and retention
• A trusted advisor who listens first, then guides
• A curious and resourceful problem-solver who loves finding elegant solutions
• A team player who brings positivity, creativity, and accountability to the table
• Someone who treats each client like a VIP (because they are 😉)

Why You’ll Love Working at WEDO

• Join a mission-driven Swiss SaaS company making meetings more productive (finally!)
• Be part of a growing market with real demand for better collaboration
• Work in a friendly, supportive, and innovative team
• Enjoy hybrid work flexibility and autonomy in your role
• Competitive salary 💸

Location

Ideally based in Switzerland. Remote work possible, with occasional travel for client meetings and company events.

Join Us!

If you're passionate about customer success, SaaS, and helping organizations collaborate better, we’d love to hear from you!